Product updates, new features, and improvements to the CleverX platform.
Improvement
Updated Starter and Pro plan pricing structure
Starter and Pro plans no longer include bundled credits.
Changes
Removed bundled credits from Starter and Pro subscription plans
Pricing structure updated across the platform
Fix
Fixed study cloning attribution tracking
Corrected how participant attribution is tracked when studies are cloned, ensuring accurate reporting of where participants came from.
Bug Fixes
Fixed an issue where participant attribution tracking was not working correctly for cloned studies
Improvement
AI Model Updated for Better Performance
We've updated our AI model to use the latest version for improved performance and capabilities.
Improvements
Updated AI model to the latest version for enhanced performance and reliability
Feature
Participant booking system and experience improvements
Launched participant booking system V1 with calendar scheduling, reminders, and rescheduling capabilities.
New Features
Participant booking system: Researchers can now book and manage participant availability with an improved calendar interface
Booking management: Participants can reschedule or cancel bookings through dedicated links
Reminders: Automatic reminders are sent to participants for scheduled sessions
Host information: Participants receive host details and context for their bookings
Deep linking: Shareable booking links with improved navigation and brand consistency
Bug Fixes
Fixed reminder delivery for survey requests to ensure reminders are only sent when an expert is assigned
Improved data handling for invoice generation and related survey request information
Improvement
Studies go live immediately after payment
Studies are now live and recruiting participants right away when payment is processed, eliminating any delays.
Improvements
Studies now go live immediately after payment is processed, allowing researchers to start recruiting participants without waiting for additional verification or approval steps
Feature
Calendar booking and task editor improvements
Participants can now connect their calendar to book moderated sessions, and researchers can configure capture and redirect settings per task.
Participant Calendar Booking
Participants can now connect their Google or Outlook calendar before booking a moderated session
Calendar events are automatically created in the participant’s own calendar when they book
Participants receive email reminders and can see exactly when the join link unlocks (30 minutes before the session)
Reschedule and cancel actions automatically sync with the participant’s calendar
This applies to both in-platform participants and anonymous participants from external sources
Task Editor Redesign
Website and Prototype task editors have been redesigned with an improved interface
Researchers can now configure capture settings (screen, audio, and camera) for individual tasks
Researchers can set optional redirect URLs to send participants to a custom page after task completion
Bug Fixes
Fixed an issue where meeting reminder emails were not being sent to participants
Fixed a privacy issue where anonymous participants’ real names could appear on researcher-facing surfaces
Improved security for researcher account authorization
Fixed the “Back to study” link appearing in booking previews where it shouldn’t
Fix
Video-diary task navigation and image loading improvements
Fixed a bug where the submit button would show a loading spinner indefinitely when moving between multiple video-diary tasks, and improved image loading performance when using the AI builder.
Bug Fixes
Multi-task video-diary navigation: Fixed an issue in studies with multiple video-diary tasks where the submit button on follow-up questions would remain in a “submitting” state after completing the first task. Participants can now seamlessly advance through tasks without needing to refresh the page.
Improvements
Faster image loading in AI builder: Images attached to video-diary questions through the AI builder chat now load more efficiently, providing a smoother experience for both researchers and participants viewing those questions.
Fix
AI builder now saves in-context questions
Fixed an issue where the AI study builder appeared to successfully add in-context questions to website tasks, but the questions weren't actually saved and didn't appear in the study.
Bug Fixes
Fixed a bug in the AI study builder where adding in-context questions to website tasks would show as successful but the questions would not persist or appear in the editor or when running the study
Improvement
Faster diary media loading and AI media attachments
Diary prompt images now load faster, and the AI study builder can correctly attach media to video-diary questions.
Improvements
Faster diary media loading — Diary prompt images now load more quickly through optimized client-side processing and intelligent caching strategies, reducing wait times for participants viewing video-diary tasks
AI builder media attachments — The AI study builder can now correctly attach media files to video-diary questions, ensuring images and other assets render properly in prompts instead of appearing as plain text
Fix
Fixed study completion tracking and participant redirects
Corrected completion counting and redirect behavior for surveys, AI interviews, and external participant sources to ensure accurate tracking and proper participant routing.
Completion Counting & Redirects Fixed
Accurate completion counts: Fixed double-counting of external participant completions in surveys and unmoderated studies — completions are now attributed to the correct study type (Panel vs. external source) instead of appearing in both
AI interview redirects: Participants completing AI interviews are now properly redirected back to their original source (external survey platforms) instead of getting stuck
External participant handling: Survey and unmoderated study completions from external sources now route participants correctly back to their recruitment platform
Auto-Invite for Community Participants Restored
Instant participant invitations: Studies with auto-invite enabled now properly send invitations to community participants immediately after they qualify, instead of holding them in manual review
All study types covered: Auto-invite now works correctly for all participant recruitment methods, including external and live-link surveys