Product updates, new features, and improvements to the CleverX platform.
Feature
AI interviews now support images and videos
Researchers can now include images and videos as stimulus materials in AI interview questions.
New Features
AI interview stimulus materials: Add images and videos to AI interview questions to provide context and richer stimulus to participants
Bug Fixes
Fixed refund calculations to exclude slots that were never paid for
Improved accuracy of analysis summaries by validating percentage calculations against their source data
Fix
Team invite and signup flow fixes
Fixed issues where invited teammates could encounter dead-end states or signup conflicts when joining teams.
Bug Fixes
Team invite states: Fixed an issue where team invitations would reach a dead-end when email addresses didn’t match, now properly showing the different-email state so users can proceed
Invited teammate signup: Fixed a conflict preventing invited teammates from signing up when using a browser linked to another account
Feature
AI-moderated and 1:1 video case studies now available
Researchers can now conduct anonymized video case studies using AI-moderated conversations and direct 1:1 interviews with participants.
New Features
AI-moderated and 1:1 video case studies: Conduct 20 anonymized video case studies with both AI-moderated conversations and direct 1:1 video interviews with participants
Improvements
Video platform availability has been optimized for better reliability
Fix
Bug fixes and platform updates
Fixed notification handling issue and updated Zoom integration availability.
Bug Fixes
Fixed an issue with notifications that could cause errors when processing certain stored data
Changes
Updated Zoom availability in study creation
Fix
Call stability and security improvements
Fixed issues with call joinability, reschedule handling, and prevented unintended incentive refunds for gifted responses.
Bug Fixes
In-progress calls now remain joinable and display refused reschedule information correctly
Fixed an issue where incentives were being refunded for gifted responses
Resolved token and participant data leaks in moderator no-show scenarios
Improvement
Pro plan updates and billing changes
Updated Pro plan billing to monthly-only with a 10-user limit, and improved credit handling when plans end.
Billing Changes
Pro plan is now limited to 10 users
Monthly billing is now the only option for plan upgrades
Annual billing for new Pro subscriptions has been closed
Credit Management
Credits are now automatically cleared when a subscription plan ends
Improved handling of responses after plan closure to prevent processing errors
Fix
Fixed survey pricing in live studies
Fixed an issue where survey pricing could be recalculated unexpectedly when updating live studies.
Bug Fixes
Fixed a bug where survey pricing could be unintentionally adjusted when making updates to active studies
Fix
Zoom functionality restored and interview UI improvements
Fixed Zoom study functionality that was being incorrectly rejected during updates, allowing live Zoom interviews to continue seamlessly.
Bug Fixes
Zoom meetings are now properly preserved on existing studies and continue to function during study updates
Zoom interview attendees can now successfully join meetings
Fixed study type filtering to correctly handle multiple study types when searching surveys
Improvements
Enhanced the interview type selector with improved styling and clearer options
Simplified the moderated interview display in the work section
Improvement
Study methods naming and AI guide improvements
Study methods are now consistently named across the platform to match pricing page terminology, and the AI guide has been restored on the dashboard overview and question details.
Improvements
Study methods are now consistently named across the platform to match the pricing page
AI guide restored on the Overview tab, question details, and after rejecting content
Invoices now record the study method for better tracking
Bug Fixes
Fixed outdated plan pricing references in study agent examples
Improvement
Study Management Redesign and Platform Updates
Major redesign of study management interface with improved visibility of session details and updated pricing information.
Improvements
Redesigned study management interface for better usability and clearer study overview
Session length is now displayed on the Record tab for easier reference
Removed “days remaining” indicator from study details to reduce clutter
Updated platform pricing and recruitment information with new dedicated pages
What’s New
New pricing and recruitment information pages now available to help you learn more about how CleverX works